PlayPass is a global leader in providing software solutions such as Access Control, Cashless Payments, Accreditation Management and Data Management/Analysis. Our solutions include the necessary hardware and wearables like cards or wristbands.

PlayPass offers these solutions towards the entertainment industry to enhance the visitors’ experience and to allow organizers to efficiently manage their event. PlayPass creates the missing link between the visitor, the organizers, the retailers and the sponsors.

PlayPass is a rapidly growing company with an entrepreneurial spirit and ambitious plans. Following a breakthrough year in 2018, PlayPass is undergoing rapid worldwide expansion and acquiring a large and diverse portfolio of clients for the year ahead.

A passionate and devoted team bundles its strengths to develop and implement our innovative solutions and services. The further growth makes this a very exciting time to join PlayPass.

Will you be part of the team as a Customer Success Manager?

Job description:

Customer Success is a brand new department within PlayPass and focuses on the success of customers by building long-term relationships and help them realize the full potential of our services. A pro-active approach, communication, advise and post-event support are key.

As a customer success manager, you will constantly bridge the gap between the production teams (consisting of a project manager and a technical lead) and the customer, before, during and after the event.


More concretely:

*after the introduction meeting of the customer with the project manager and the technical lead, you take care of the onboarding process and you will confirm and visualize the work flow of PlayPass to the customer

*you will proactively communicate and send reminders about deliverables. You ensure a smooth procedure and follow up on deadlines.

*where needed you escalate tickets to the technical leads and the project managers

*after an event or a festival, you will support the refund management

*you will answer questions from the end customers (mainly festival visitors) and monitor the first line support

*you will be involved in the reporting to the customer (including the training of the customer about online reporting)

*you will manage customer satisfaction surveys.


You will be part of a small team of customer success managers who are operating in various languages and will report to the head of customer success.

Essential skills:

  • You have at least a bachelor level, either by education or experience

  • You are a very communicative person

  • You are proactive.

  • Customer satisfaction is your highest priority

  • You are fluent in at least Dutch and English and minimum one other language (preferably French, Spanish, German, Finnish)

  • You are computer savvy and working with numbers does not scare you of. You love to work with Excel and learn new applications

  • You have a methodical, logical and thorough approach

  • You are able to work effectively under pressure

  • You are prepared to be flexible with your working hours and days – this is no 9 to 5 job

 

 

Offer

In return for your expertise and commitment, PlayPass offers a challenging, varied and responsible job in a rapidly changing environment, which will strengthen your capabilities and channel your talents.


As the cashless payments market is still at an early stage, you will find a unique opportunity to contribute to the further growth and success of PlayPass.

You will be part of a young, entrepreneurial, dedicated and enthusiastic team.


PlayPass offers a competitive remuneration package.